Refund policy
All of our products are made to order. This means each item is produced specifically for you once your order is placed. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer’s remorse.
Damaged, Defective, or Incorrect Items
We take quality seriously. If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
To process your request, please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging
Once reviewed, we will offer one of the following at no additional cost:
- A replacement item, or
- A full refund
Returns
As all items are made to order, we do not require returns in most cases. If a return is necessary, we will provide the correct return address and instructions after your request has been approved.
Please do not send items back without contacting us first, as unapproved returns will not be accepted.
Exchanges
We do not offer exchanges for incorrect size or change of mind. Please review all product descriptions and sizing guides carefully before placing your order.
Cancellations
Orders can only be canceled within a short time after purchase. Once production has begun, cancellations are no longer possible.
Shipping Regions
We currently ship to customers in the United States, Canada, United Kingdom, and Australia. Shipping times may vary depending on your location and the fulfillment partner.
Refunds
If your refund is approved:
- It will be issued to your original payment method
- Please allow 5–10 business days for processing, depending on your payment provider
Contact Us
If you experience any issues with your order, please contact us at:
jacques@gmx.co.uk
We are committed to resolving any problems quickly and fairly.