Shipping policy
Order Processing
All orders are processed within 2–5 business days of purchase. Orders are not shipped or processed on weekends or public holidays. During high-demand periods (such as sales or holidays), processing times may be slightly longer. You will receive a confirmation email with tracking details once your order has been dispatched.
Shipping Destinations & Estimated Delivery Times
We currently ship to the following countries. Delivery timeframes are estimated from the date of dispatch:
| Country | Estimated Delivery Time |
|---|---|
| United Kingdom | 4–10 business days |
| United States | 5–10 business days |
| Canada | 7–15 business days |
| Australia | 7–15 business days |
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.
Customs, Duties & Taxes
For international orders, customs fees, import duties, and taxes may be applied by your country's customs authority. These charges are the responsibility of the customer and are not included in the order total or shipping cost at checkout. We recommend checking with your local customs office for more information before placing your order.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please allow a few additional business days before getting in touch, as delays can occasionally occur. If you believe your order is lost, contact us at [your contact email] and we'll do our best to resolve the issue promptly.
Contact Us
If you have any questions about your order or our shipping policy, please don't hesitate to reach out at jacques@gmx.co.uk or through thehomelychef.store.